 | Terms And Conditions |  |
About Us This web site is owned and operated by Polypads who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Polypads
1 Kelvin Place Thetford Norfolk IP24 3RR United Kingdom
Phone: 01842 752020
Fax: 01842 754040
Email: info@polypads.co.uk
Company number: 6768609
VAT Registration Number: GB 943 3506 29 |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling We do not charge for the handling of your order and the Shipping costs are worked out automatically on the weight of you total purchase(s). The Shipping costs are in bands as follows:
0-1kg
1-2kg
2-5kg
5-30kg
Please be aware that you may be able to add products without increasing your Shipping if you stay within the weight bracket. |
Delivery Schedule We deliver your order as soon as the product(s) is manufactured. Many items will be in stock and will normally be sent on the day of your order and to you within 2 business days. Manufacturing a none-stock item or colour combination can take upto 3 business days before despatching and will generally be received within 6 business days from placing your order with us. International orders are generally add an additional business day.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of postage is sufficient evidence to establish that goods have been despatched to you. |
| Back Orders If your item is unavailable to manufacture for whatever reason (i.e. Material Fault), we will back order this for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction of PolyPads products. All of our goods come with a 30 day no quibble money back, guarantee (or replacement product if requested) and will be refunded upon receipt of the returned product(s). |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01842 752020 (International +44 01842 752020) or fax us on 01842 754040 or write to us at 1 Kelvin Place Thetford Norfolk IP24 3RR United Kingdom |
Privacy Policy Polypads do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes. |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
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